Privacy Policy

Last updated: September 1, 2026

ForgeOptic LLC ("ForgeOptic," "we," "us," or "our") operates this website and online store. Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer and sell our products.

This Privacy Policy explains what personal information may be collected when you visit our website, place an order, communicate with us, or otherwise use our services, and how that information may be used or disclosed.

Information We Collect

The information we collect depends on how you interact with ForgeOptic and may include:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, including products purchased, order history, returns, refunds, shipping information, and other transaction details.
• Payment information. Payments are processed through Shopify and its payment providers. ForgeOptic generally does not receive or store your complete credit-card number. We may receive limited information related to your payment, such as payment status, transaction information, and the payment method used.
• Customer account information, if you choose to create or use an account through our store.
• Information you provide to us, including messages, customer-service requests, product personalization information, photographs submitted in connection with a damaged or defective product, and other information you voluntarily provide.
• Device and usage information, such as your IP address, browser type, device information, pages viewed, interactions with the website, and similar technical information.
• Cookie and tracking information, as described below.

We ask that you not send medical records, diagnoses, or other sensitive health information through our website, order forms, or general customer-service communications unless specifically requested and necessary to address an issue.

How We Collect Information

We may collect information:

• Directly from you when you place an order, contact us, create an account, subscribe to communications, or otherwise provide information.
• Automatically when you visit or interact with our website, including through cookies and similar technologies.
• From Shopify and service providers that help us operate the store.
• From payment processors, shipping carriers, analytics providers, advertising providers, or other services used in connection with the store.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders.
• Process payments, refunds, returns, and replacements.
• Provide shipping and delivery services.
• Communicate with you about an order or customer-service request.
• Provide requested product personalization.
• Operate, maintain, troubleshoot, and improve our website and store.
• Detect fraud, misuse, security incidents, or other potentially unlawful activity.
• Maintain business and tax records.
• Comply with legal obligations and valid governmental or legal requests.
• Send promotional communications if you have chosen to receive them.
• Provide analytics, personalization, or advertising where permitted by law and enabled through our store settings.

You may unsubscribe from promotional emails using the unsubscribe link in those messages. We may still send non-promotional communications related to your orders, account, or transactions.

Cookies and Similar Technologies

ForgeOptic and Shopify may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the store, maintain security, and, where enabled, provide analytics or personalized advertising.

Some cookies are necessary for the website and checkout to function. Other cookies may be optional depending on your location and the privacy settings configured for our store.

Where required by law, you may be given the ability to accept or reject certain non-essential cookies through our cookie or privacy controls.

How We Share Information

We may disclose personal information when reasonably necessary to operate ForgeOptic, including to:

• Shopify, which hosts and operates our ecommerce platform.
• Payment processors that process payments and refunds.
• Shipping and delivery providers that deliver your order.
• Technology and service providers that provide website hosting, analytics, security, customer support, email, data storage, or similar business functions.
• Advertising or marketing providers, if those services are enabled and permitted by applicable law.
• Government authorities or other parties when legally required, such as in response to a valid subpoena, court order, regulatory request, or other legal obligation.
• Parties involved in a business transaction, if ForgeOptic were involved in a sale, merger, restructuring, financing, or similar transaction.

ForgeOptic does not sell personal information in exchange for monetary payment.

However, some privacy laws use broader definitions of "sale," "sharing," or "targeted advertising." Certain advertising, analytics, or Shopify features may fall within those definitions. Where applicable, you may have the right to opt out through the privacy controls provided on our website.

Shopify

Our store is hosted by Shopify.

Shopify collects and processes information about visitors and customers in order to provide its ecommerce services, operate checkout and payment functions, maintain security, and provide other Shopify services.

Information submitted through our store may therefore be transmitted to Shopify and to service providers used by Shopify or ForgeOptic. Those providers may process information in countries other than the country where you live.

Shopify may also process information collected from your interactions with ForgeOptic together with information from your interactions with Shopify or other Shopify merchants when Shopify features that use this information are enabled.

More information about Shopify's privacy practices and your rights regarding information processed by Shopify is available through Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

Personalized Advertising and Privacy Choices

Depending on your location and the features enabled on our store, you may have the right to opt out of certain uses of personal information for targeted advertising, sharing, or activities legally defined as a sale of personal information.

Where available, these choices can be exercised using the privacy or data-sharing opt-out controls provided on our website.

If your browser sends a legally recognized Global Privacy Control signal, Shopify may process that signal as an opt-out request where required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling and documenting orders.
• Providing customer service.
• Maintaining accounting, tax, and business records.
• Resolving disputes.
• Preventing fraud or abuse.
• Complying with applicable legal obligations.

Different categories of information may therefore be retained for different periods.

Security

We use Shopify and other service providers to help maintain the security of our online store and customer information.

No method of electronic transmission or storage is completely secure. While reasonable measures are used to protect information, we cannot guarantee that personal information will never be accessed, disclosed, altered, or lost without authorization.

Please do not send highly sensitive information through ordinary email or other unsecured communication methods.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights concerning your personal information. These may include the right to:

• Request access to personal information maintained about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Obtain a copy of certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising, sharing, or sales of personal information.
• Appeal certain decisions regarding a privacy request where applicable.
• Lodge a complaint with an appropriate privacy or data-protection authority.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

European Economic Area, United Kingdom, and Switzerland

If applicable privacy law in the European Economic Area, United Kingdom, or Switzerland applies to your information, we may process personal information based on one or more of the following legal grounds:

• Performance of a contract, including processing information necessary to fulfill an order.
• Legitimate interests, including operating and securing the store, preventing fraud, providing customer service, and improving our business where those interests are not overridden by your rights.
• Consent, where you have provided consent for a particular activity, such as certain marketing or advertising activities.
• Legal obligations, including tax, accounting, regulatory, and other requirements imposed by law.

Where processing is based on consent, you may withdraw that consent as permitted by applicable law.

International Data Processing

Shopify and other service providers used by ForgeOptic may process or store information outside the country where you live.

Where applicable law requires specific protections for international transfers of personal information, Shopify or the relevant service provider may use legally recognized transfer mechanisms or other appropriate safeguards.

Children's Privacy

ForgeOptic's website and services are not directed toward children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Websites

Our website may contain links to websites or services operated by other companies. ForgeOptic is not responsible for the privacy, security, or content practices of those third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

Changes to This Policy

We may update this Privacy Policy as our store, services, technology, or legal obligations change.

When we update the policy, we will post the revised version on this website and update the "Last updated" date above.

Contact Us

Questions about this Privacy Policy, requests concerning your personal information, or other privacy inquiries may be sent to:

ForgeOptic LLC
Email: forgeoptics@gmail.com