Shipping Policy

Last updated: September 1, 2026

Processing and Production Time

Many ForgeOptic products are made to order using 3D printing rather than maintained as finished inventory.

Please allow approximately 3 to 5 business days for your order to be manufactured, prepared, and packaged before shipment.

Business days do not include weekends or U.S. federal holidays.

The 3 to 5 business day production period is separate from shipping transit time. Selecting a faster shipping service does not shorten the time required to manufacture the product.

Production times are estimates rather than guaranteed deadlines. Larger orders, personalized products, unusually complex prints, equipment problems, material availability, or periods of high order volume may occasionally require additional processing time.

If a substantial delay prevents us from fulfilling your order within a reasonable period, we will contact you using the information provided with your order.

Shipping Area

ForgeOptic currently ships only to addresses within the United States.

Orders with shipping destinations outside the United States are not currently accepted.

Shipping Rates and Methods

Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout.

Shipping rates may be calculated through Shopify and the shipping services available to ForgeOptic at the time of your order.

After your order has been manufactured and packaged, it will be transferred to the applicable shipping carrier for delivery.

The shipping carrier, rather than ForgeOptic or Shopify, performs the physical transportation and delivery of the package.

Any delivery estimate displayed at checkout begins after the order has finished production and has been accepted by the carrier unless expressly stated otherwise.

Tracking

When tracking information is available, it will generally be provided through the email address or other contact information associated with your order.

Tracking information may take some time to update after a shipping label is created or after the package is transferred to the carrier.

Packaging

ForgeOptic uses practical shipping materials selected based on the size and protection requirements of each order.

Boxes, mailers, protective materials, labels, and the external appearance of packaging may vary between orders.

Unless specifically stated otherwise, ForgeOptic products are not shipped in custom retail packaging.

Our priority is to package products securely while avoiding unnecessary packaging costs that would increase the price of our products.

Delivery Estimates

Delivery dates provided during checkout or by the shipping carrier are estimates and are not guaranteed by ForgeOptic.

Carrier delays may occur because of weather, transportation disruptions, high shipping volume, incorrect addresses, or other circumstances outside our reasonable control.

ForgeOptic is not responsible for delays occurring after a package has been transferred to the carrier, but we will make reasonable efforts to assist customers when a shipment appears to have a problem.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you notice an address error before your order has shipped, contact ForgeOptic as soon as possible. We will attempt to correct the address when reasonably possible, but we cannot guarantee that changes can be made after an order has entered fulfillment or a shipping label has been created.

If a package is returned to ForgeOptic because an incorrect or incomplete address was provided by the customer, additional shipping charges may be required before the order can be sent again.

Lost or Missing Packages

If tracking information indicates that a package has stopped moving for an unusual period or otherwise appears to have been lost in transit, please contact ForgeOptic.

We may ask you to allow an appropriate period for the carrier to complete delivery or investigate the shipment before a replacement or refund is issued.

We will work with the carrier when appropriate to investigate shipments that appear to have been lost.

If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location, household members, building staff, neighbors where appropriate, and any notices from the carrier. You may then contact ForgeOptic so that we can review the situation with you.

Products Damaged During Shipping

If your order arrives damaged, please contact ForgeOptic within 14 days of delivery.

Please retain the product and packaging and provide photographs of the damaged product and shipping materials when reasonably possible. These photographs may be needed to document the damage or submit a claim with the shipping carrier.

Eligible damaged shipments will be handled according to our Return & Refund Policy.

Changes or Cancellations Before Shipment

Because many ForgeOptic products are manufactured specifically to fulfill an order, cancellation or modification may not be possible once production has begun.

If you need to request a change, please contact us as soon as possible.

Contact

Questions concerning an order or shipment may be sent to:

ForgeOptic LLC

Email: forgeoptics@gmail.com

Texas, United States